If you're a real estate professional, you know that the single most important factor in all successful real estate transactions is communication. The way in which you communicate with either the house inspector or the escrow agent directly affects how well you will communicate with your client/clients. The importance of communication is especially critical in a title company. Lack of good communication can cost you the trust of your clients —the people with whom it is the most important to have a trusting and confident relationship with.